Support
Email support@spaikz.com. We usually reply within a day or two.
✨ Auto didn't find my player
Auto picks the biggest, most central person in each photo. If it chose someone else or missed a part, open that photo's Poster tab and tap your player. Use + Add to pick up a missed arm or the ball, and − Remove to take out anything it shouldn't have grabbed. Photos where the player is small, far away or hidden behind others are the hardest.
The first ✨ Auto takes a while
The first time, the app downloads its AI tools (about 55 MB), so use Wi-Fi. After that they're kept on your device and Auto works offline, in a few seconds per photo.
How do I post to Instagram or TikTok?
Pick the size first (4:5 for an Instagram post, 9:16 for TikTok, Reels and Stories, or 1:1 square) in the Size tab, then tap Next → and Share to Instagram / TikTok. Your phone's share sheet opens; choose Instagram or TikTok, or save them to Photos. On a computer the files download instead.
Subscriptions
- Restore: sign in with the same Apple or Google account you subscribed with, then tap Restore purchases on the plans screen or in the account menu (the person icon).
- Cancel: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions; on the web, the account menu → Manage subscription.
- Refunds: for App Store and Google Play purchases, ask Apple at reportaproblem.apple.com or Google in Play's order history. For web purchases, email us within 14 days.
Delete your account
- Open Sideline Studio and sign in.
- Tap the person icon on the start screen to open the account menu.
- Tap Delete account and confirm. You may be asked to sign in again first.
Your sign-in account is deleted right away. Photos, posters and player details were only ever on your device; delete the app (or clear the website's data) to remove them. Deleting your account doesn't cancel an App Store or Google Play subscription, so cancel that too.
Can't sign in, or want your purchase history removed as well? Email support@spaikz.com from the email address on your Apple or Google account, and we'll delete everything within 30 days.
Something else
Bugs, ideas and questions all go to support@spaikz.com. Say which device you're on and, for a bug, what you tapped just before. Please don't send photos of players unless we ask.